Refunds & Returns
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.
- Merchandise must be returned within 30 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all original tags attached.
- Merchandise purchased on sale can be exchanged hassle-free.
- Customers may begin the return process by contacting us at firstname.lastname@example.org, stating reason for return.
Returns for a refund to your original payment method (i.e. credit card, PayPal) may require a restocking fee of $5.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
To begin your return or exchange, please contact us at email@example.com stating reason for return.
To return or exchange an item please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to address provided to you via email.
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
- Please ensure that all returns are shipped with valid tracking.
* Please do not ship any returns without first contacting our customer service team at firstname.lastname@example.org.
- Refunds will be processed within approximately 3 to 7 business days after we receive your return.
- Original shipping charges are non-refundable.
- All refunds are subject to a $5.99 processing & handling fee, which will be deducted from your refund amount.
We thank you for your support and understanding.
-William // David Team